PRIVACY
Privacy policy
NEWEIX uses personal information to fulfil orders, provide customer support, and manage accounts. Customers can control optional preferences and marketing communications.
01
Information we collect
When you place an order, we may collect your name, mobile number, delivery address, ordered products, quantities, payment method, and, where applicable, payment transaction ID.
When you use an account, we process your login email, profile name and phone number, and saved delivery addresses.
Customers may optionally save preferred clothing sizes and colours. Providing these preferences is not required.
If you consent to marketing emails or SMS, we record the consent and any changes or withdrawal.
02
How we use information
We use necessary information to process orders, verify payments, arrange delivery, manage returns and refunds, provide support, manage accounts, and prevent fraud or security risks.
Saved sizes and colours may be used to recommend relevant products.
Promotional emails or SMS should only be sent with separate consent for that channel. Essential order and delivery messages are separate from marketing consent.
03
Payments and security
NEWEIX will never ask for your bKash or Nagad PIN, OTP, card CVV, or bank password. For mobile payment verification, we may request only the transaction ID.
Owner-based database access controls are applied to customer addresses, preferences, and consent records.
04
Service providers and data sharing
Information may be processed or shared with relevant service providers, only as necessary for hosting, databases, account security, payment verification, and courier delivery.
NEWEIX does not collect personal information for sale. The actual role and data location of each service provider should be verified against the business configuration.
05
Your controls and rights
Signed-in customers can view and update their profile, saved addresses, and preferences from their account.
You can enable or withdraw marketing email/SMS consent from the Privacy & Preferences page.
You may request access, correction, withdrawal of consent, or deletion. Records required for orders, accounting, or legal obligations may need to be retained for the applicable period.
06
Retention, cookies, and policy updates
Order and transaction records are retained according to applicable law and business obligations. Other account information should not be kept longer than necessary.
Technical data may be used for login and security. Optional analytics or advertising tracking should only be enabled with appropriate notices and consent mechanisms.
This policy is an initial publication draft. Before it takes effect, NEWEIX's actual contact details, service-provider list, data-retention periods, and applicable legal requirements should be reviewed by local counsel.